Terms Of Sevices

Terms & Conditions – The Shop Flex

Welcome to The Shop Flex! By accessing or using our website https://theshopflex.store, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing any orders.

1. General Information

This website is owned and operated by The Shop Flex, an e-commerce platform providing high-quality Health & Beauty, Watches, and Tech & Appliances products for customers in the United Arab Emirates (UAE) and Kingdom of Saudi Arabia (KSA).

Contact Details:
📍 Serving UAE & KSA
📞 +973 6691 7577
📧 theshopflexstore@gmail.com
🌐 www.theshopflex.store

These Terms apply to all users including visitors, customers, vendors, and affiliates.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old, or using the site under adult supervision

  • You are legally capable of entering into binding agreements

  • All information provided (e.g. billing, delivery, contact) is accurate and up to date

3. Products & Pricing

  • Product descriptions and images are provided for reference; slight variations may occur due to lighting, packaging updates, or supplier modifications

  • All prices are shown in the local currency (AED for UAE, SAR for KSA)

  • The Shop Flex reserves the right to adjust pricing, correct errors, or cancel any order with incorrect pricing

4. Order Acceptance

  • Once you place an order, you will receive an order confirmation

  • We reserve the right to cancel or reject any order due to stock limitations, pricing errors, or suspected fraudulent activity

5. Shipping & Delivery

  • Please refer to our full Shipping Policy for complete delivery timelines and procedures

  • Estimated delivery dates are not guaranteed and may vary due to courier issues, weather, or holidays

  • We are not responsible for delays caused by third-party courier services

6. Returns & Refunds

  • Returns are accepted within 24 hours of delivery, and only for damaged, defective, or incorrect items

  • Products must be unused and in original condition

  • For hygiene reasons, opened beauty, skincare, or personal care products cannot be returned
    📄 See our full Return & Refund Policy for details

7. User Responsibilities

By using this website, you agree not to:

  • Engage in any unlawful, fraudulent, or harmful activity

  • Upload viruses, malware, or malicious code

  • Copy, modify, or misrepresent any part of our services or content

8. Intellectual Property

All content on this website — including product images, text, graphics, logos, and design — is the intellectual property of The Shop Flex or its licensors.
You may not copy, reproduce, or use this content without our written permission.

9. Third-Party Links

Our website may contain links to external services such as payment gateways or courier tracking sites.
We are not responsible for the content, privacy practices, or accuracy of third-party websites.

10. Limitation of Liability

The Shop Flex will not be held liable for:

  • Indirect or incidental damages

  • Delivery delays or courier-related losses

  • Unauthorized access to user accounts or data beyond our control

11. Modifications to Terms

We may update or revise these Terms at any time. Any changes will be posted on this page. Continued use of the website after changes means you accept the updated Terms.

12. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA).
Any disputes shall be resolved in accordance with local legal regulations in the applicable jurisdiction.

13. Contact Us

If you have any questions regarding these Terms & Conditions, please get in touch:

📞 +973 6691 7577
📧 theshopflexstore@gmail.com