FAQ's

Frequently Asked Questions (FAQ) – The Shop Flex

Welcome to The Shop Flex! We’ve compiled answers to some of the most commonly asked questions to help you shop with ease. If you still need support, our team is always happy to assist.

Q. Is shopping at The Shop Flex secure?

A. Absolutely. Your privacy and security are our priority. We use SSL encryption and work only with trusted, secure payment gateways. Your personal and payment details are handled confidentially by authorized staff only.

📧 For concerns, feel free to contact: theshopflexstore@gmail.com

Q. How do I place an order?

A. It’s easy:

  1. Browse our categories: Health & Beauty, Watches, or Tech & Appliances

  2. Select your desired product and click “Add to Cart”

  3. Review your cart and click “Proceed to Checkout”

  4. Enter your shipping details and select a payment method

  5. Tap “Place Order”
    ✅ You’ll get an order confirmation via WhatsApp or email

Q. Can I cancel my order after placing it?

A. Yes, but only within 1 hour of placing your order, and if it hasn’t been processed or shipped yet.

You can cancel by:

  • Calling or messaging us via WhatsApp

  • Responding quickly to our order confirmation call/message

Q. What is your return policy?

A. Returns are accepted under these conditions:

  • The product is damaged, defective, or incorrect

  • You notify us within 24 hours of receiving the item

  • The item is unused and in its original packaging

📄 Read our full Return & Refund Policy for complete information.

Q. How do refunds work?

A. Once your return is received and approved:

  • Refunds are issued within 5–10 business days

  • Processed via original payment method or store credit

  • For COD orders, refunds are done via bank transfer or store credit

Q. How much does shipping cost?

A.

✅ Free shipping is available on eligible orders and during promotional campaigns
📦 Standard shipping fees are calculated at checkout, based on location, weight, and product type

Q. Which courier companies do you use?

A. We partner with reliable shipping companies such as:

  • Aramex

  • DHL

  • SMSA Express

  • Or other trusted regional providers (based on your location and item type)

Q. What is the delivery timeline?

A.

🇦🇪 UAE Orders: Estimated delivery within 2–5 business days
🇸🇦 KSA Orders: Estimated delivery within 3–7 business days

⏳ Delivery times may vary depending on product availability, location, and national holidays.

Q. What if the product I want is out of stock?

A. If an item is unavailable:

  • We may offer a pre-order option

  • Or we’ll notify you when it’s back in stock

📩 Just message us — we’ll be happy to help!

Still Need Help?

We’re just a message away. For any assistance or inquiries:

📞 +973 6691 7577
📧 theshopflexstore@gmail.com