Privacy Policy

Privacy Policy – The Shop Flex

Welcome to The Shop Flex. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase on our website: https://theshopflex.store.

1. Who We Are

The Shop Flex is an online shopping destination offering premium products in Health & Beauty, Watches, and Tech & Appliances, specially curated for customers in the United Arab Emirates (UAE) and Kingdom of Saudi Arabia (KSA).

Contact Information:
📍 Serving UAE & KSA
📞 Phone: +973 6691 7577
📧 Email: theshopflexstore@gmail.com
🌐 Website: www.theshopflex.store

2. Information We Collect

When you use our platform, we may collect the following information:

  • Personal Information: Name, phone number, email address, and delivery address.

  • Order Information: Products purchased, order history, shipping details.

  • Device Information: IP address, browser type, device identifiers, and site usage behavior (collected via cookies).

  • Payment Details: All payments are securely processed via third-party providers. We do not store your payment card or banking information.

3. How We Use Your Information

We may use your personal data to:

  • Process and deliver your orders quickly and accurately

  • Notify you about your order status and shipping updates

  • Improve website functionality and user experience

  • Prevent fraudulent activities and ensure secure transactions

  • Fulfill legal and regulatory requirements in the UAE & KSA

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share information with trusted third parties as needed:

  • Delivery Partners: To ensure smooth delivery of your orders

  • Payment Gateways: For secure transaction processing

  • Legal Authorities: If required by law for compliance or fraud prevention

All our partners follow strict confidentiality and data protection policies.

5. Data Security

We use Secure Socket Layer (SSL) encryption and other industry-standard safeguards to protect your personal data. While no system is entirely foolproof, we continuously monitor and enhance our security practices.

6. Your Rights

As a user, you have the right to:

  • Access your personal data stored with us

  • Request correction or deletion of your data

  • Unsubscribe from marketing emails at any time

For such requests, please contact us at:
📧 theshopflexstore@gmail.com
📞 +973 6691 7577

7. Cookies

We use cookies to improve site functionality and analyze traffic. You may choose to disable cookies through your browser settings, though this may affect some features of our site.

8. Third-Party Services

Some features of our store are powered by third-party providers (e.g. payment gateways, courier services). These services operate under their own privacy policies, and we encourage you to review their practices.

9. Policy Updates

This Privacy Policy may be updated periodically. Any changes will be posted on this page with the date of revision. By continuing to use our services, you agree to the updated terms.

10. Contact Us

Have questions or concerns about your data?

Feel free to reach out to us:

📧 theshopflexstore@gmail.com
📞 +973 6691 7577
🌍 Serving UAE & KSA